Privacy Policy

At Pulz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice-first field intelligence platform ("Service").

By accessing or using Pulz, you agree to the terms of this Privacy Policy. If you do not agree with our policies, please do not use our Service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and job title when you or your organization creates an account.
• Voice Recordings: Audio recordings submitted through the platform for transcription and analysis.
• Text Messages: Messages sent through integrated messaging platforms (such as WhatsApp) as part of the Service.
• Business Data: Field observations, market intelligence, and other business-related information submitted through the platform.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: How you interact with our Service, including features used, time spent, and actions taken.
• Location Data: General location information derived from IP address or, with your consent, precise location data.
• Log Data: Server logs including IP address, access times, and pages viewed.

1.3 Information from Third Parties

• Enterprise Administrators: Your employer or organization administrator may provide your contact information when onboarding you to the platform.
• Messaging Platforms: When you interact with our Service through platforms like WhatsApp, we receive message content and metadata in accordance with those platforms' policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our voice-first field intelligence platform.
• Transcription & Analysis: To convert voice recordings into text and extract actionable business intelligence.
• Communication: To send service-related notifications, alerts, and updates through WhatsApp or other channels.
• Analytics: To generate insights, reports, and dashboards for your organization.
• Support: To respond to your inquiries and provide customer support.
• Security: To detect, prevent, and address technical issues and security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Your Organization: Information is shared with your employer or organization administrators as part of the enterprise service.
• Service Providers: We work with third-party vendors for hosting, transcription (OpenAI Whisper), AI processing, and messaging services (Meta/WhatsApp) who process data on our behalf.
• Legal Requirements: When required by law, subpoena, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given explicit permission to share information.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Specifically:

• Voice Recordings: Processed and stored according to your organization's retention policies.
• Account Data: Retained until account deletion is requested.
• Analytics Data: Retained for the duration of the enterprise subscription.
• Log Data: Typically retained for 90 days for security and debugging purposes.

Upon request or account termination, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and session management
• Regular security assessments and monitoring
• Access controls limiting data access to authorized personnel
• Secure cloud infrastructure with regular backups

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request a copy of your data in a portable format.
• Opt-Out: Opt out of certain data processing activities.
• Withdraw Consent: Withdraw previously given consent at any time.

To exercise these rights, contact us at the information provided below.

7. International Data Transfers

Pulz operates globally. Your information may be transferred to and processed in countries other than your country of residence, including the United States and India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Children's Privacy

Pulz is a B2B enterprise platform and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.

9. Third-Party Services

Our Service integrates with third-party platforms including:

• Meta/WhatsApp Business: For messaging functionality
• OpenAI: For transcription and AI processing
• Cloud Providers: For hosting and infrastructure

These services have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. As noted above, we do not sell personal information.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including access, rectification, erasure, restriction, portability, and objection. Our legal basis for processing includes contract performance, legitimate interests, and consent where applicable.