Conversational intelligence for the frontline
Pulz helps organisations hold the conversations that matter — with their own teams and with the people they serve — then turns what is said into structured intelligence and action in real time.
No forms. No typing. Any language. More than transcription.
Organisations are rich in human context and poor in ways to capture it. The most useful explanation is often spoken once, to whoever happened to be there, and then disappears.
It can guide or conduct the conversation itself — so the business gets the intelligence it actually needs, not just whatever someone happened to remember.
Capture stops being an extra burden. It becomes part of the capability.
A salesperson, merchandiser, quality lead or operations team member speaks naturally as part of the work. Pulz knows what the business needs covered, notices when something important has been passed over, and asks. The result is richer, more complete intelligence without another form to fill.
Pulz can speak with a patient during a hospital stay, a guest while they are still at the property, or a consumer wherever they are. The conversation happens in the person’s own language, at scale, with natural follow-up when an answer needs more depth.
That is the difference between transcription and intelligence. Pulz separates what matters inside what was said, understands each part in context, and connects it with what is being heard elsewhere.
Customers are asking for a smaller pack. The competitor offer is getting attention. Two stores are already out of stock. Retailers want to know when the promotion ends.
One remark is an anecdote. Repetition across people, places, products and time becomes a pattern with evidence behind it. Pulz surfaces what is changing while there is still something to do about it.
What needs attention reaches the person who owns it with the context intact. Important issues do not disappear into another report or inbox.
Pulz keeps what matters visible through response and resolution — and, where the experience involves a person directly, can verify that the outcome actually reached them.
The platform does not change between industries. What changes is what is worth listening for — and what must happen once it is heard.
Consumer markets
Sell-out and market data tell you what happened. Pulz turns what teams encounter across the trade into same-day intelligence on the reasons underneath it: competitive activity, pricing and schemes, execution, availability, retailer sentiment and emerging demand.
Consumer research
Pulz asks a question set out loud, lets people answer in the language they think in, and follows up when an answer is thin. The reasoning stays attached to the answer, while themes can surface across many conversations without a manual coding exercise.
Healthcare
Clinical systems record treatment. Post-discharge surveys record the memory. Pulz builds a continuous picture of the experience as the stay unfolds, so concerns can surface early, reach the person who owns them, and be confirmed resolved with the patient before discharge.
Hospitality
For quality teams, observations can be spoken as they walk a property and assembled into consistent, audit-ready intelligence across locations. For guests, concerns can surface during the stay, reach the right team and be confirmed resolved before checkout.
The same conversational intelligence model extends further: retail chains, consumer durables, building materials, distribution and service networks, sales operations, and quality and safety programmes are illustrative examples — not the limits of the platform.
Request a demo
Show us where conversations, observations or experiences are being lost. We will show you how Pulz can turn them into intelligence your organisation can act on while they still matter.