Nova
What if a hospital knew which patients would recommend it, before they left?
Nova shows which way each patient's view of their stay is heading, while they are still in your care.
The most important signals are caught before the outcome
Infection control
Surveillance runs while the patient is still admitted.
Medication safety
Checked at the point of administration, not afterwards.
Clinical quality
Measured continuously against standard, ward by ward.
Incident reporting
Raised the moment it happens, so the response starts the same shift.
Across healthcare the principle is the same: know early enough to act. Hospitals do this exceptionally well.
By the time we know the patient's view, the moment may have passed
The view is still forming
- Bedside conversations
- Concerns, raised and unraised
- Appreciation and reassurance
- Unresolved moments
- Perceptions that shift day to day
The stay is already over
- Discharge surveys
- Recommendation, or not
- Online reviews and ratings
- Formal complaints
- The choice of where to return
Where is this patient heading?
Who is at risk?
Patients tracking away from advocacy, ranked, while still on the ward.
Why?
The signals shaping each trajectory, up and down.
What could still change it?
Where attention before discharge may make a difference to how the stay ends.
The outcome is still movable
A patient's view of a hospital is not set at admission, nor by a single event. It keeps forming, so while they are still admitted, it can still change.
A signal emerges
A concern, a hesitation, an appreciation, an unresolved moment, somewhere in the stay.
The trajectory is still forming
While the patient remains admitted, how they will describe this hospital is genuinely open.
The outcome settles
Once the patient leaves, the hospital may learn what they concluded, but the stay is finished.
Knowing earlier matters because, while the patient is still there, the outcome can still move.
What Nova delivers
Where every patient is heading
A live read on each patient, likely advocate or at risk, while they are still in your care.
Why
The moments shaping each patient's view, up and down: a concern, an appreciation, something still open.
Where to act, while it still counts
The patients worth attention, ranked, before discharge.
What keeps recurring
Patterns across wards, services and shifts, so the same moment doesn't repeat.
Meet Jenny, Nova's conversational AI agent
One patient. One live read.
The read moves as the stay evolves
A score records where things stand
A single number, taken once, describing a moment that has already passed.
A live read follows the stay
Updated as signals arrive, so attention can be directed while the patient is still admitted. It can improve, and it can decline.
How Nova adds value
From hindsight to foresight
Where patients are heading, ward by ward, while they are still admitted.
Know who needs attention
And why, before the stay is over.
See it on the ward
Shift by shift, while there is time to make a difference.
What patients take away
Whether they felt heard and understood their care.
Close what is still open
Food, housekeeping, billing: the moments that tip a stay.
Heard, during the stay
While what they say can still change how it ends.
Why Nova
Foresight, not hindsight
A read while the outcome can still move.
A live read, not a score
It follows the stay, up and down.
From the patient's own words
Bedside conversations become clear signals.
Nothing new to fill in
No forms, no typing, any language.
Every bed, every day
Jenny listens alongside your rounders.
Your teams stay in charge
They decide what to do and own the patient relationship.
The whole picture
Nova
Hospitals do excellent clinical work. Nova helps make sure every patient leaves as an advocate.