An evolving patient view
A read on advocacy direction during the stay, informed by the signals patients and attendants share.
Healthcare / Patient advocacy foresight
Nova
Know where each patient is heading.
Before discharge.
Bring a patient’s evolving view of their hospital stay into focus while your teams still have time to respond.
J
JennyPatient & attendant conversations
IllustrativeWHAT SOMEONE SHARES
“The doctors have been kind. I’m still not clear about my bill.”
THE AGENT EXPLORES
“What would you like the team to clarify?”
WHAT COMES INTO VIEWPositive care experience. Billing clarity remains unresolved.
Help the patient-experience team prioritize a conversation before discharge.
THE INFORMATION THAT MATTERS
The stay is still unfolding.
So is the patient’s view.
A patient’s view continues to form throughout a hospital stay. Concerns about meals, communication or billing may sit alongside appreciation for clinical care. Nova brings these signals together while the patient is still admitted.
PURPOSE-BUILT, CONTEXT-AWARE AGENTS
Meet Jenny.
Jenny is Nova’s purpose-built conversational AI agent. She engages patients and attendants alongside hospital rounders, helping surface how the stay is being experienced.
Jenny engages patients and attendants in respectful conversations during the stay. Their accounts, alongside conversations from hospital rounders, build a picture of concerns, appreciation and open issues.
WHAT NOVA BRINGS INTO VIEW
Information with context.
Intelligence with a purpose.
The reasons behind the trajectory
Appreciation, concerns, reassurance and unresolved moments presented with their context.
Priorities for attention
A view of patients who may benefit from attention before discharge and the concerns to explore.
Patterns across the hospital
Recurring experience themes across wards, services and shifts for teams to investigate.
THE NOVA LOOP
Keep the understanding moving.
- 01
Jenny and rounders listen
- 02
Concerns and positive signals are structured
- 03
An advocacy trajectory develops
- 04
Patients needing attention are prioritized
- 05
Hospital teams decide and act
- 06
New signals update the view
FOR THE PEOPLE WHO ACT ON IT
A useful view.
For each team.
Patient-experience teams
See which patients may need attention and what is still unresolved.
Nursing & service teams
Understand ward-level concerns and coordinate appropriate follow-through.
Hospital leadership
Review emerging experience patterns while patients remain in care.
Medical leadership
Understand whether patients feel heard and understand their care.
ABOUT THE SOLUTION
A little more detail.
How is Nova different from Ojas?
Nova focuses on how a patient’s view of their hospital stay is developing before discharge. Ojas focuses on patient-reported treatment experience over time, including between visits.
Who owns the response?
Hospital teams retain responsibility for decisions, interventions and the patient relationship. Jenny’s role is to capture experience; the supplied Nova design calls for consent, no medical advice and separate handling of patient-safety matters.
NOVA · A SOLUTION FROM PULZ
From understanding
to your next step.
Hospital teams decide where to intervene before discharge. As new information arrives, the picture updates so they can see what remains open.